When you make a reservation, we make sure that a room is prepared and a therapist of your choice is available. If you do need to cancel your appointment, please let us know as soon as you can , We are flexible in this area and will not charge you for cancelation, we respect urgentness of our valued customers.

22.Do you sell gift vouchers?

Yes and we design gift voucher of your choice as a perfect gift for your love ones.

23.Can I ask therapist for applying low or high pressure?

On your first visit as well as whenever a change in you health our therapist will ask you to fill a Health Consultation Form, so our therapists have all the necessary medical information they need to carry out a massage. After that, they will ask you questions about what sort of massage you would like and if any specific areas require special attention or should be avoided.

24.Is your spa have special need persons requirements?

We welcome every one in our spa, we are based on high street and take bokings from special need persons and following are facilities available for special need people at our spa.

  • easy-access motor operateed treatment beds which can be lowered and raised as required.
  • ramps-not requires as we are on highs street and from footpath special need vehicle cum chair can enter in our doors.
  • lifts between floors – not required as all our facilities on ground floor.
  • pool hoists -not available.
  • well-trained staff and adaptable therapists.

25.I am allergic to some type of oil or other items?

You are advised to bring your own towel, slippers, oil, or any other item of bath if you want to take a bath, if you need some special arrangement than please tell us in advance so we can we prepare for you, We take very seriously personal well being of our guest and want to pamper you from available our resources and skill.

 

26. Refund Policy If you are not happy with services than you can request in 15 minutes to cancel services and full refund will be given. If you continued more than 15 minutes than no refund will be given.